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Privacy Policy

Review this policy with counsel before launch and set the effective date. It describes how this website handles information; it does not describe how we handle protected health…

Review this policy with counsel before launch and set the effective date. It describes how this website handles information; it does not describe how we handle protected health information under a client engagement, which is governed by the Business Associate Agreement executed for that engagement.

Information we collect

This website collects only what you send us. If you submit the contact form, we receive the name, organization, email address, phone number, topic and message you enter. Our web server also records standard request logs, including IP address, browser type and pages requested, which are retained for a limited period for security and troubleshooting.

What we do not collect

We do not ask for, and do not want, protected health information through this website. The contact form is not a secure channel and is not covered by a Business Associate Agreement. Please do not enter patient names, medical record numbers or any clinical detail that could identify an individual.

How we use it

Contact form submissions are used solely to respond to your inquiry and, if an engagement follows, to administer it. We do not sell personal information. We do not share it with third parties except service providers who host our website and email, who are bound to confidentiality.

Cookies and analytics

This site sets cookies only where required for the website to function, such as when an administrator logs in. Update this section if analytics or marketing tools are added later.

Your choices

You may ask us to correct or delete the information you submitted through this site at any time by emailing the address on our contact page. Residents of certain states may have additional rights under state privacy law.

Contact

Questions about this policy can be sent to the email address listed on our contact page.

Next step

Tell us what you are up against.

A 30-minute call is usually enough for us to tell you whether you need a full readiness assessment, a focused correction, or nothing at all. We will say so either way. If you are working against a survey deadline or an immediate jeopardy clock, say so and we will call you back the same day.